Thursday, March 15, 2007,1:54 AM
To: 'feedback@ctpl.com.sg'
Subject: Taxi Driver (8942D)
Importance: High
To : Whom It May Concern
RE : Reckless Driving by Taxi Driver (Registration 8942D)
Place of Incident : Kaki Bukit Ave (The traffic light beside Hitachi Building )
Date of Incident : 15 March 2007
Time of Incident : 1.27pm
Dear Sir,
At the above time & date, four of my colleagues & I were waiting for the Green Man to appear before we crossed over to our office building (Eunos Techpark). I was the first person to put my leg out to cross once I saw the Green Man but my movement was stumped my by colleague who pulled my hand back. The taxi driver of 8942D was trying to turn left without waiting for us to cross. I once again looked at the traffic light & confirmed that we had the right of way & any vehicles turning left was to give way to pedestrians crossing first. This reckless & inconsiderate action of the above-mentioned taxi driver nearly got me knocked down if not for my colleague who pulled my hand back.
I regret to mention that this is my second complaint towards your taxi drivers within year 2007 itself. The first complaint was just before Chinese New Year against taxi driver 6542M. Upon making my first complaint, I was promised that an officer would revert back to me within 1 week or so. One week later, nobody reverted back to me & I had to call up & follow up on my own complaint. This time, the cause for complain is even worse. And again, I was promised that an officer would revert back to me within 2 weeks or even earlier. So I assume that the latest I would be receiving a phonecall from your officers would be on 29 March 2007. Should I not get any replies by then, I would not hesitate to write to the Forum pages of local newspapers & make these issues public as I believe that the society deserves to know about these reckless & irresponsible taxi drivers & the empty promises that the officers make on the customer service end.
I have been booking for taxis under Citicab & Comfort for as long as I could remember & if this was the level of responsibility of your drivers these days then I would be more than willing to switch to other taxi providers. Afterall, safety & responsibility are of utmost importance to me when taking a taxi.
Trust that the above is in order.
I look forward to a satisfactory reply.
Thanks & Regards
Siti Raudhah
Hp : 9225XXXX
Email : sosman@seabancgroup.com
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