Tuesday, March 27, 2007,2:36 AM
From: Siti R Osman [mailto:sosman@seabancgroup.com]
Sent: Tuesday, 27 March 2007 12:32 p.m.
To: 'feedback@ctpl.com.sg'
Subject: RE: FW: Taxi Driver (8942D)
Importance: High
Dear Ms Jean
I believe your reply that you sent to me further proved my point that my complaints were taken lightly.
I quote from YOUR email that I board taxi SHB6029Z. If you had bothered to read my email properly, this is not the taxi that I made a complaint against..! I made a complaint on taxi 8942D & 6542M. It puzzles me how you arrive with taxi no. 6029Z.
I have exhausted all patience in following up on my complaints & I regret to inform that I would be taking further actions to make sure that my concerns are heard.
Thanks & Regards
Siti
From: CTPL
Feedback [mailto: feedback@ctpl.com.sg ]
Sent: Tuesday, 27 March 2007 12:19 p.m.
To: Siti R Osman
Subject: Re: FW: Taxi Driver (8942D)
Our reference: 2007/03/1648
Dear Ms Siti
I refer to your email on March 27 with regard to the trip made aboard the said taxi of SHB6029Z.
Please be assured that we view every complaint against our driver seriously. The complaint will be investigated. Following the investigation, our Investigation Officer will assess each case based on the facts and details to determine the course of action.
We can understand your frustration over this unpleasant encounter and you eagerness to see that something is done about the driver. However, the time is needed to ensure that a thorough investigation. Once the investigation is completed, we will reply to you soonest possible with the result.
Should you have any queries, please do not hesitate to contact me at 6552 4525 for assistance.
Yours sincerely Jean Ho
Customer Service Officer
Customer Service Centre
"Siti R Osman" 27/03/07 12:17 PM
To<>
Subject FW: Taxi Driver (8942D)
To : Whom It May Concern
RE : Reckless Driving by Taxi Driver (Registration 8942D)
Place of Incident : Kaki Bukit Ave (The traffic light beside Hitachi Building)
Date of Incident : 15 March 2007
Time of Incident : 1.27pm
Dear Sir,
I have just received your auto generated reply that you require another 7 days to investigate the below mentioned issues. I am utterly disappointed with the way your end is handling these issues.
First of all, your request for the additional 7 days was auto generated which showed no sense of responsibility & sincerity in resolving this issue. Should your end require more time for investigation, I believe an officer from your end should have the common courtesy to write personally to me instead of sending me a template.
Secondly, I believe that the past 2 weeks were sufficient to investigate the issues & the fact that the status of the issues are still unresolved posed a question of efficiency on your end.
Despite these incidents, I have been a patient & continuous commuter of Citycab & Comfort. I regret to inform you that I am unable to grant more time for your “investigations” & I will be writing to the Forum pages instead & await public response as I believe I would be able to gather fair & just comments on the matter instead of just receiving an auto generated reply.
Trust that the above is in order.
Thanks & Regards
Siti Hp : 9225XXXX
Email : sosman@seabancgroup.com
(The correspondence explains the "efficiency" of our feedback system. Like, whatever lah...)
>>>and its just us.... and our shoes.>
